Meet the team

Our dedicated team at HBC are what makes the company. We look after our clients with the utmost professionalism, and customer service is our number one priority. Our team has a great deal of experience meaning they are able to help and support our customers, no matter what the inquiry might be and we take great pride in providing a dedicated service for everyone.

Derrick Ross, Co-Founder and Technical Director

Derrick Ross

Co-Founder and Technical Director
Founded HBC in 1986

From a programming background in the 1980s, Derrick ran the engineering side of the business until 1999 and then made the move to Account Management, focussing on advising and selling solutions to his clients. His technical background enables him to clearly explain the features and benefits of complex IT solutions to clients. He is also the primary contact for HBC’s key technology partners and takes responsibility for selecting HBC’s strategy through its preferred products and solutions.

Lindsey Penfound, Managing Director

Lindsey Penfound

Managing Director
Joined HBC in 2021

Lindsey joined HBC as the structure changed to an Employee Ownership Trust. Taking over the position of MD from Kieron in 2023, among other responsibilities her role includes managing personnel, financial and legal aspects. She continues to work closely with Derrick in proudly helping lead and support the highly skilled individuals within the HBC Team to manage the continued success of the company in providing excellent technical service to new and existing clients.

Graham Barnes, Engineering Manager

Graham Barnes

Engineering Manager
Joined HBC in 1994

HBC’s greatest asset is its engineering skills and Graham has been patiently and expertly contributing his personal skills and managing the engineering team for many years. Not easily fazed, Graham is trusted by the client base and a pillar of strength at HBC. Graham specialises in wide area networks, scalable storage, and security in enterprise businesses.

Olly Ross, Account Manager

Olly Ross

Account Manager
Joined HBC in 2012

Olly joined the HBC Sales Team in October 2019. After completing a Microsoft apprenticeship in 2013 he worked as both a Helpdesk and on-site Engineer before taking over management of the Helpdesk in 2017. His product knowledge and engineering experience allow him to effectively advise customers as an Account Manager.

Ed Best, Account Manager

Ed Best

Account Manager
Joined HBC in 2012

Ed joined HBC as an Account Manager, following HBC's acquisition of his company in 2012. He uses his engineering background to provide ongoing advice and account management to both existing and new clients, who continue to trust us to supply the right solutions and help navigate and select the best technological advances to suit each client's individual business needs.

Graeme Penny, Account Manager

Graeme Penny

Account Manager
Joined HBC in 2023

Graeme brings many years of technical and sales experience gained from previously running his own successful IT business overseas. This background enables him to give the best advice with the unique requirements of existing and future clients.

Rob Williams, Project Manager

Rob Williams

Project Manager
Joined HBC in 1997

Hard-working, well-organised and with a wealth of knowledge in a broad range of technology products, Rob is HBC’s Project Manager. He’s involved in discussing existing and new clients’ requirements and delivering solutions to drive their technology forward in order to improve their efficiency and output. Rob works alongside Derrick to evaluate new products and technologies.

Jason Tollervey, Senior Engineer

Jason Tollervey

Senior Engineer
Joined HBC in 2000

Jason spends much of his time visiting his regular clients to provide them with IT support and complete their IT housekeeping jobs as if he was part of their own staff. He assists customers with Cyber Essentials, Cyber Security risk assessments and PCI compliance. He also gets regularly involved with network and PC installations and upgrades and also has regular shifts as part of the Helpdesk team. He is a Microsoft Certified Solutions Professional.

Rich Sparks, Senior Engineer

Rich Sparks

Senior Engineer
Joined HBC in 2001

Rich is part of the engineering furniture, either visiting clients to complete installations or scheduled IT housekeeping visits or working on the Helpdesk. His skills range from HP Servers and PCs to Microsoft network and application products and as well as being a Microsoft Certified Solutions Associate he is also a Certified Sonicwall Security Administrator and an Apple Professional. Rich has some long-standing regular clients in addition to some recent clients and is very focussed on providing the best service and giving clients clear and objective advice.

Andy Tibbatts, Senior Engineer

Andy Tibbatts

Senior Engineer
Joined HBC in 2002

Andy is a multi talented engineer and can resolve the vast majority of the challenges that are requested of him. His adaptability and patience are legendary . His interest and ability in finding the best solution for clients is a great asset to us. His time is split between client visits for IT housekeeping work and installations and time dealing with calls on the Helpdesk.

Stuart Booth, Senior Engineer

Stuart Booth

Senior Engineer
Joined HBC in 2012

Stuart joined us when we acquired Networking Fundamentals and has proven to be a great asset. Initially concentrating his time across installations, Disaster Recovery tests for clients, IT housekeeping visits to his regular clients and supporting the Helpdesk, he now greatly focusses on project work. Hugely knowledgeable, self-assured and easy going, Stuart is always contributing his thoughts and suggestions to assist with the smooth running of client support and developments.

Brandon Wilton, Field Engineer

Brandon Wilton

Field Engineer
Joined HBC in 2019

Brandon offers his expertise to facilitate smooth projects and provide on-site client assistance. His recent achievement of the SonicWALL SNSA Certification enhances his ability to support senior engineers on important projects. Brandon demonstrates proficiency in independent server and machine installations, ensuring clients receive high-quality service and dependable solutions.

Paul Hopkins, Helpdesk Engineer

Paul Hopkins

Helpdesk Engineer
Joined HBC in 2019

Paul works in the Helpdesk team and has extensive experience in providing technical support and guidance across a wide range of technologies. Paul enjoys problem solving and is always happy to offer help and guidance on any issue our customers may have.

Jared Long, Helpdesk Engineer

Jared Long

Helpdesk Engineer
Joined HBC in 2023

Jared works in the Helpdesk team and has over 8 years’ experience sorting a variety of technical issues. Jared enjoys a technical challenge, and helping customers resolve their issue to the highest standard.

Tom Gleeson, Helpdesk Engineer

Tom Gleeson

Helpdesk Engineer
Joined HBC in 2022

Tom is the newest member of our team mainly dealing with 1st line queries from the Helpdesk. He is keen to assist and support our clients along with the rest of the team.

Theresa Wild, Team Support

Theresa Wild

Team Support
Joined HBC in 1999

After over 25 years of dedicated service at HBC, Theresa has passed her primary responsibilities to Kate. However, she remains an invaluable asset to our team, providing ongoing support and assisting the Accounts and Administration Team managing day-to-day operations and projects.

Kate Clement, Finance Manager

Kate Clement

Finance Manager
Joined HBC in 2024

Kate confidently leads our busy Accounts and Administration Team and looks after the internal accounts processes and formalities and also for our subsidiary in Bristol, Clifton IT Limited.

Victoria Miller, Sales Support

Victoria Miller

Sales Support
Joined HBC in 2001

Victoria manages our extensive clients’ asset and product details and advises on all forthcoming renewals as part of our managed services to clients. She also gets involved with sales ledger invoicing, in particular managing the invoicing process for recurring services and the approval and entry of related purchase ledger invoices. She also works with our internet providers to process orders and a variety of other exciting administrative work!

Steve Olive, Purchasing Manager

Steve Olive

Purchasing Manager
Joined HBC in 2010

Steve managed our Helpdesk for six years and we felt he’d suffered enough and appointed him as our Buyer when Ralph retired. He spends much of his time processing orders and dealing with our internal sales team and our trusty suppliers to ensure that all the goods required are with us in time for pre-configuration and the scheduled installation dates for our clients. He also configures much of the incoming hardware and manages the stock.

Samantha Rymer, Accounts Assistant

Samantha Rymer

Accounts Assistant
Joined HBC in 2022

Samantha works in our accounts department dealing with the sales ledger, purchase ledger and credit control. She also supports the admin department answering incoming calls and logging support requests and other duties.

Jo Woolmoore, Customer Service Advisor

Jo Woolmoore

Customer Service Advisor
Joined HBC in 2024

Jo is typically your initial point of contact when you call our office. She handles the majority of incoming calls and support request emails ensuring they are promptly directed to our Helpdesk. Jo follows through the whole process to guarantee the highest level of customer service. Additionally, she offers day-to-day support to the Accounts and Administration team.

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