Meet the team

Our dedicated team at HBC are what makes the company. We look after our clients with the utmost professionalism, and customer service is our number one priority. Our team has a great deal of experience meaning they are able to help and support our customers, no matter what the inquiry might be and we take great pride in providing a dedicated service for everyone.

Kieron Doyle

Co-Founder and MD
Founded HBC in 1986

Kieron is one of the founder members of HBC and has guided changes in the business goals as technology has advanced and clients’ requirements from HBC have grown. As well as managing his clients he is involved in the accounts and administration of the business and working alongside the technical team in ensuring clients are well looked after. He has been instrumental in the various acquisitions that the business has undertaken over the years.

Derrick Ross

Co-Founder and Technical Director
Founded HBC in 1986

From a programming background in the 1980s, Derrick ran the engineering side of the business until 1999 and then made the move to Account Management, focussing on advising and selling solutions to his clients. His technical background enables him to clearly explain the features and benefits of complex IT solutions to clients. He is also the primary contact for HBC’s key technology partners and takes responsibility for selecting HBC’s strategy through its preferred products and solutions.

Graham Barnes

Engineering Manager
Joined HBC in 1994

HBC’s greatest asset is its engineering skills and Graham has been patiently and expertly contributing his personal skills and managing the engineering team for many years. Not easily fazed, Graham is trusted by the client base and a pillar of strength at HBC. Graham specialises in wide area networks, scalable storage, and security in enterprise businesses.

Theresa Wild

Accounts and Administration Manager
Joined HBC in 1999

Theresa is our long-suffering Accounts and Administration Manager. She is skilled and experienced in Sage 200 and Sage Line 50 accounting products and provides client support for Sage as well as managing our own Accounts processes and she is responsible for preparing our Management and annual Accounts for HBC and Clifton IT, our subsidiary in Bristol. She also manages the HR and Payroll work and oversees all the administration systems.

Lindsey Penfound

Financial Officer
Joined HBC in 2021

Lindsey joins our management team offering helpful support to our existing accounts and administration functions. She brings with her many years of experience in accountancy practice and has recently refreshed her qualifications, becoming an ICAEW's Business and Finance Professional. She assists in the day-to-day management and compliance of the business supporting Kieron and Derrick and the rest of the team in meeting the ever-changing IT requirements of our clients.

Rob Williams

Project Manager
Joined HBC in 1997

Hard-working, well-organised and with a wealth of knowledge in a broad range of technology products, Rob is HBC’s Project Manager. He’s involved in discussing existing and new clients’ requirements and delivering solutions to drive their technology forward in order to improve their efficiency and output. Rob works alongside Derrick to evaluate new products and technologies.

Ed Best

Account Manager
Joined HBC in 2012

Ed joined HBC as an Account Manager, following HBC's acquisition of his company in 2012. He uses his engineering background to provide ongoing advice and account management to both existing and new clients, who continue to trust us to supply the right solutions and help navigate and select the best technological advances to suit each client's individual business needs.

Olly Ross

Account Manager
Joined HBC in 2012

Olly joined the HBC Sales Team in October 2019. After completing a Microsoft apprenticeship in 2013 he worked as both a Helpdesk and on-site Engineer before taking over management of the Helpdesk in 2017. His product knowledge and engineering experience allow him to effectively advise customers as an Account Manager.

Victoria Miller

Sales Support
Joined HBC in 2001

Victoria manages our extensive clients’ asset and product details and advises on all forthcoming renewals as part of our managed services to clients. She also gets involved with sales ledger invoicing, in particular managing the invoicing process for recurring services and the approval and entry of related purchase ledger invoices. She also works with our internet providers to process orders and a variety of other exciting administrative work!

Steve Olive

Purchasing Manager
Joined HBC in 2010

Steve managed our Helpdesk for six years and we felt he’d suffered enough and appointed him as our Buyer when Ralph retired. He spends much of his time processing orders and dealing with our internal sales team and our trusty suppliers to ensure that all the goods required are with us in time for pre-configuration and the scheduled installation dates for our clients. He also configures much of the incoming hardware and manages the stock.

Rich Sparks

Senior Engineer
Joined HBC in 2001

Rich is part of the engineering furniture, either visiting clients to complete installations or scheduled IT housekeeping visits or working on the Helpdesk. His skills range from HP Servers and PCs to Microsoft network and application products and as well as being a Microsoft Certified Solutions Associate he is also a Certified Sonicwall Security Administrator and an Apple Professional. Rich has some long-standing regular clients in addition to some recent clients and is very focussed on providing the best service and giving clients clear and objective advice.

Jason Tollervey

Senior Engineer
Joined HBC in 2000

Jason spends much of his time visiting his regular clients to provide them with IT support and complete their IT housekeeping jobs as if he was part of their own staff. He assists customers with Cyber Essentials, Cyber Security risk assessments and PCI compliance. He also gets regularly involved with network and PC installations and upgrades and also has regular shifts as part of the Helpdesk team. He is a Microsoft Certified Solutions Professional.

Andy Tibbatts

Senior Engineer
Joined HBC in 2002

Andy is a multi talented engineer and can resolve the vast majority of the challenges that are requested of him. His adaptability and patience are legendary . His interest and ability in finding the best solution for clients is a great asset to us. His time is split between client visits for IT housekeeping work and installations and time dealing with calls on the Helpdesk.

Stuart Booth

Senior Engineer
Joined HBC in 2012

Stuart joined us when we acquired Networking Fundamentals and has proven to be a great asset. Initially concentrating his time across installations, Disaster Recovery tests for clients, IT housekeeping visits to his regular clients and supporting the Helpdesk, he now greatly focusses on project work. Hugely knowledgeable, self-assured and easy going, Stuart is always contributing his thoughts and suggestions to assist with the smooth running of client support and developments.

Ricky Humby

Helpdesk Manager
Joined HBC in 2017

With over 20 years IT experience, qualified MCP, MCTS and MCSA Windows Server, Ricky is positive, capable, hard working and very calm. The clients feel well looked after, as they should, and Ricky’s ability to work through his calls effectively and productively speaks volumes for us.

Paul Hopkins

Helpdesk Engineer
Joined HBC in 2019

Paul works in the Helpdesk team and has extensive experience in providing technical support and guidance across a wide range of technologies. Paul enjoys problem solving and is always happy to offer help and guidance on any issue our customers may have.

Brandon Wilton

Helpdesk Engineer
Joined HBC in 2019

Brandon's role is pre-configuring hardware in readiness for installation and helping administrate the managed services for the Helpdesk Team.

Marcia Perlmutter

Receptionist
Joined HBC in 2018

Marcia’s role is to manage the incoming calls and support requests, deal with customer and supplier queries and assist with other administrative and accounts tasks. Marcia also provides support for the sales team.