Meet the team

Our dedicated team at HBC are what makes the company. We look after our clients with the utmost professionalism, and customer service is our number one priority. Our team has a great deal of experience meaning they are able to help and support our customers, no matter what the inquiry might be and we take great pride in providing a dedicated service for everyone.

Kieron Doyle

Co-Founder and MD
Founded HBC in 1986

Kieron is one of the founder members of HBC and has guided changes in the business goals as technology has developed and clients’ requirements from HBC have grown. Still very much involved in managing his clients and meeting new ones, he has been involved in a number of acquisitions over the years to enhance and expand the business. He is also very much involved with the accounting and administration functions and managing the team.

Derrick Ross

Co-Founder and Technical Director
Founded HBC in 1986

From a programming background in the 1980s, Derrick ran the engineering side of the business until 1999 and then made the move to Account Manager, focussing on advising and selling solutions to his clients. His technical knowledge enables him to easily lay out the features and benefits of the often complex solutions available to clients in moving their IT systems forward to remain secure and efficient. He is also the primary contact for HBC’s key technology partners and takes responsibility for selecting HBC’s strategy through its preferred products and solutions.

Graham Barnes

Engineering Manager

HBC’s greatest asset is its engineering skills and Graham has been patiently and expertly contributing his personal skills and managing the engineering team for many years. Not easily fazed, Graham is trusted by the client base and a pillar of strength at HBC.

Rob Williams

Project Manager

Hard-working, well-organised and with a wealth of knowledge in a broad range of technology products, Rob is HBC’s Project Manager. He’s involved in discussing existing and new clients’ requirements and delivering solutions to drive their technology forward in order to improve their efficiency and output. Rob works alongside Derrick to evaluate new products and technologies.

Anthony Silver

Account Manager

Anthony’s role as Account Manager is to manage and develop some of HBC’s key accounts, making sure they are kept up to speed with the latest product offerings and services available and that their systems are secure, properly licenced and effective. Anthony has been managing client accounts at HBC for more almost 20 years and has seen huge changes in HBC's product portfolio over that time.

Ed Best

Account Manager

Following HBC’s acquisition of Ed’s company, Networking Fundamentals, in December 2012 he joined HBC as an Account Manager. Initially ensuring that his client base was carefully managed through the transition and his team’s skills and contacts were shared with HBC, he now uses his engineering background to provide ongoing advice and account management to both existing and new clients.

Victoria Miller

Sales Support
Joined HBC in 2001

Victoria manages our extensive clients’ asset and product details within our internal helpdesk system and advises on all forthcoming renewals as part of our managed services to clients. She also manages the invoicing process for recurring services to our clients and the approval and entry of Purchase Ledger invoices. Victoria also raises our maintenance contracts, works with our internet providers to process orders and helps with general invoicing, buying and a variety of other exciting administrative work ! She is also our Health and Safety representative.

Lauren Wadley

Customer Support
Joined HBC in 2017

Lauren answers and directs many of the incoming phone calls and logs support calls for clients. She also inputs sales orders and invoices and assists with a variety of administrative jobs. Lauren deals with visitors and deliveries and helps keep clients updated with their support requests and other enquiries.

Theresa Wild

Accounts and Administration Manager
Joined HBC in 1999

Theresa is our long-suffering Accounts and Administration Manager. She is skilled and experienced in Sage 200 and Sage Line 50 accounting products and provides client support for Sage as well as managing our own Accounts processes and she is responsible for preparing our Management and annual Accounts for HBC and Flair 4 IT, our subsidiary in Bristol. She also manages the HR and Payroll work and oversees all the administration systems.

Steve Olive

Purchasing Manager
Joined HBC in 2010

Steve managed our Helpdesk for six years and we felt he’d suffered enough and appointed him as our Buyer when Ralph retired. He spends much of his time processing orders and dealing with our internal sales team and our trusty suppliers to ensure that all the goods required are with us in time for pre-configuration and the scheduled installation dates for our clients. He also configures much of the incoming hardware and manages the stock.

Rich Sparks

Senior Engineer
Joined HBC in 2001

Rich is part of the engineering furniture, either visiting clients to complete installations or scheduled IT housekeeping visits or working on the Helpdesk. His skills range from HP Servers and PCs to Microsoft network and application products and as well as being a Microsoft Certified Solutions Associate he is also a Certified Sonicwall Security Administrator and an Apple Professional. Rich has some long-standing regular clients in addition to some recent clients and is very focussed on providing the best service and giving clients clear and objective advice.

Jason Tollervey

Senior Engineer
Joined HBC in 2000

Jason spends much of his time visiting his regular clients to provide them with IT support and complete their IT housekeeping jobs as if he was part of their own staff. Like many of the engineers he is a virtual IT department to his client base and a trusted advisor. He also gets regularly involved with network and PC installations and upgrades and also has regular shifts as part of the Helpdesk team. He is a Microsoft Certified Solutions Professional.

Andy Tibbatts

Senior Engineer
Joined HBC in 2002

Andy is a multi talented engineer and can resolve the vast majority of the challenges that are requested of him. His adaptability and patience are legendary . His interest and ability in finding the best solution for clients is a great asset to us. His time is split between client visits for IT housekeeping work and installations and time dealing with calls on the Helpdesk.

Stuart Booth

Senior Engineer
Joined HBC in 2012

Stuart joined us when we acquired Networking Fundamentals and has proven to be a great asset. He spilts his time across installations, Disaster Recovery tests for clients, IT housekeeping visits to his regular clients and plenty of time working on the Helpdesk. Hugely knowledgeable, self-assured and easy going, Stuart is always contributing his thoughts and suggestions to assist with the smooth running of client support and projects.

Olly Ross

Helpdesk Manager
Joined HBC in 2012

When Olly joined us he took on a Microsoft apprenticeship to build his knowledge and passed with flying colours. He had a natural aptitude to learning about networks, firewalls, communications, hardware and a range of software products. Maybe it's in his blood? After huge progress over the last six years he now manages the Helpdesk in a very competent and calm way. So far there are no grey hairs and he’s still smiling.

Ricky Humby

Helpdesk Engineer
Joined HBC in 2017

With over 20 years IT experience, qualified MCP, MCTS and MCSA Windows Server 2016, Ricky is positive, capable, hard working and very calm. The clients feel well looked after, as they should, and Ricky’s ability to work through his calls effectively and productively speaks volumes for us.