We have a fully manned help desk to help you through your problem over the phone or fixing the issue remotely or visit you on site if required. We operate Block Hours Support or a fixed price charge. Additionally, you can select our Out of Hours support service offering support on weekdays from 7am to 9am and 5:30pm to 9pm, plus Saturdays from 8am to 4pm.
We offer regular, scheduled, on-site support visits to provide in-house engineering services with a dedicated HBC Engineer.
Your business will have a dedicated Account Manager providing sales support and escalation.
Co-managed IT can help organisations improve the overall effectiveness of their IT operations while reducing costs and mitigating risk.
We can source, install, maintain and purchase any hardware and software equipment you need to ensure your business needs are met with suitable specifications.
Our technical experts can plan your IT strategy and offer highly skilled project management for any IT upgrades or projects.
Our engineers can support your business as it grows helping to plan office moves providing connectivity and cabling solutions in addition to any hardware requirements. We can co-ordinate the whole process to ensure that it is seamless.
We can offer an extensive range of connectivity solutions using trusted providers and work (with) the provider to ensure everything is perfectly set up.
Comprehensive, pro-active monitoring, patching and reporting. Using remote monitoring and management gives you the power to automate, monitor, manage, patch and secure all your servers and workstations at scale. Infrastructure monitoring gives you an automated network with complete network visibility, control, and a dynamic network picture. No more wire tracing, port mapping and reverse engineering network connections based on VLAN s or IP assignments.
We offer advanced Cyber Essentials certification, SonicWall next generation firewalls, Vipre Endpoint Security and email protection.
We can organise hosting your servers in a local datacentre which offer a resilient service.
Being able to access your data from remote locations offers flexibility for your workforce and provides reliability to business continuity offering seamless disaster recovery.
HBC offer two Cloud Based Phone System Solutions for the Hybrid Workplace, 3CX and Teams.
If you're unsure of your IT requirements, or how to upgrade your existing system, book in for a free IT health check. We'll assess all of your systems and plans and come up with a solution for your individual IT needs.