IT Managed Services and Support

Getting your IT services fixed when they do go wrong is of the utmost importance and we understand the frustrations of having to wait for an engineer to come out and fix systems for you. That’s why we offer all our clients managed services and support, meaning in the main, we can work remotely to resolve most issues.

Your challenge

Your business simply cannot be put on hold while you wait for an engineer to come out, so if your IT goes wrong, a swift solution is imperative. You need someone who can sort the issue out remotely, or over the phone and quickly, so you can continue your business operations.

Our solution

We operate a fully manned helpdesk - who have the ability to remotely connect in seconds, diagnose and configure any PC, laptop or Server that has internet connectivity.

We provide proactive IT managed services using a remote monitoring and management (RMM) platform to continually monitor the health and performance of your IT network without any kind of disruption to your employees’ activities. Our robust RMM platform supports early detection and remediation of issues before they cause downtime or data loss. This platform manages and automates critical patches for Servers, PCs and Laptops to maintain optimum performance and security.

Useful products

We work with the most up-to-date technology solutions to ensure your company stays ahead of the game by working with us. If you’d like to know more about how we could manage your IT services and support you remotely, please get in touch. Here is a list of some of the managed services and remote systems which we can offer for your business:

• Bomgar Remote Portal
  
• Mimecast and Fusemail Cloud Managed email Security
  
• Webroot Cloud Managed Anti-Virus
  
• Solar Winds 24x7 Server and Workstation Monitoring
  
• Solar Winds Automated Patch Management
  
• Mobile Device Management and Security
  
• Auvik Switch and Network Monitoring
  
• SonicWALL Firewall Management
  
• Microsoft Server Software