Hampshire Business Computers provide a comprehensive range of support services to meet the requirements of a broad range of businesses and other organisations.

Enterprise Support Agreement (ESA)

The ESA support facility is provided via blocks of pre-purchased 15 minute support units that customers can utilise in a variety of ways that include telephone support, remote support and on-site support. The support units do not have any calendar restrictions and therefore can be redeemed without penalty.

Maintenance Contract

This takes the form of an annual contract whereby each machine is assessed to surmise its age and condition in relation to the cost of replacing the unit in case of failure. The maintenance contract functions in a similar way to an insurance policy in that failed components or machines are replaced within the terms of the contract.

Premier Service Remote Support

Providing the client's servers, workstations, laptops, firewalls or routers have live internet connectivity, remote support can be extended to any location worldwide via web-based streaming in conjunction with simultaneous HBC telephone assistance. This method of remote assistance is HBC's Premier Service and clients that subscribe to this service are charged monthly.

Monthly Health Checks

Hampshire Business Computers provide a pro-active monitoring service for their client base which takes the form of a remote monthly system health check. Using this facility, all critical elements relating to network file server(s) are checked to ensure that they meet the required criteria to ensure a continuous and reliable performance for the users. By utilising this service many issues are resolved before they reach a critical state thereby providing optimum performance and peace of mind for the client.

Hardware Care packs

HBC purposely chooses to deal only with recognised suppliers and products of outstanding quality, dependability and value for money. Many of HBC's preferred hardware manufacturers provide extended hardware maintenance options known as "Care packs" to extend the component support life cycle of the unit and to upgrade the hardware support response times. Typically these extend the manufacturers on site support response time from a "next day on-site" response to a "4 hour same day response". These are a strongly recommended option with all forms of business critical hardware to provide maximum uptime and peace of mind for the client.

Parts and Labour Support

For customers who have not yet put a support arrangement in place, HBC offer a reactive support service where the parts and labour costs are charged on to client on a per incident basis and the response time is based on best endeavours.

For details on HBC Support services please call us on 01794 830 326